This site is for School of Computing technical support and inquires. If you require academic assistance, please visit our main website.
If you need help, please email help@cs.queensu.ca. This goes to all of us. We will discuss on Teams and be in touch quickly. This is the best way to avoid things slipping through the cracks.
Your Queen’s School of Computing technical support team consists of…
| NAME | TITLE | OFFICE | PHONE | |
|---|---|---|---|---|
| Ben Hall | Technical Operations Manager | 527 | (613) 533-6066 | bhall@queensu.ca |
| Aaron Visser | Senior Systems Analyst | 547 | (613) 533-6069 | aaron.visser@queensu.ca |
| Doug Martin | Systems Specialist | 548 | (613) 533-6784 | doug.martin@queensu.ca |
| Sarah-Jane Whittaker | Information and Technical Analyst | Remote | (613) 533-6000 x79867 | sjw3@queensu.ca |
| Zack Babcock | Systems Analyst | 550 | (613) 533-6504 | zwb@queensu.ca |
| Lindsey Kelly | Systems Analyst (Part-time) | 557 | (613) 533-6000 x79559 | lindsey.kelly@queensu.ca |
| SERVICE DESCRIPTION | PRIMARY CONTACT(S) | ALTERNATIVE CONTACT(S) |
|---|---|---|
| Accounts creation (research systems) | Aaron | Ben |
| CASLab (undergraduate systems) support | Doug | Aaron, Ben |
| CISC domain (Windows) problems | Zack, Aaron | Ben, Doug |
| OnQ Support | Sarah, Doug | Ben |
| Disk space (UNIX quota) | Aaron, Ben | Doug, Zack |
| Email (@cs.queensu.ca) | Aaron | Ben, Doug |
| Graduate student database problems | Aaron | Doug, Ben, Zack, Sarah |
| Hardware problems (non-PC) | Zack | Aaron, Ben, Doug |
| Hardware problems (PCs) | Zack, Aaron | Ben, Doug |
| iButton enrollment, door access | Zack, Lindsey | Aaron |
| iButton hardware problems | Zack | Aaron |
| IP addresses assignment (research systems) | Aaron | Ben, Zack |
| Laptop network access via DHCP (wired) (research systems) | Zack | Aaron |
| Linux support (general) | Zack | Aaron, Ben |
| Mac support (general) | Aaron | Ben, Zack, Doug |
| Matlab | Zack | Aaron, Doug, Ben |
| Network problems (hardware-related) | Zack | Lindsey, Aaron, Doug, Sarah, Ben |
| PC configuring, reformatting | Zack | Lindsey, Doug |
| Printer connections (Linux) | Zack | Aaron |
| Printer connections (Mac OS) | Aaron | Zack |
| Printer connections (Windows) | Zack | Aaron, Doug, Ben, Sarah |
| Printing issues (UNIX) | Aaron, Ben | Zack, Doug |
| Printer setup | Zack | Aaron, Doug |
| Printer toner cartridge replacement | Zack | Aaron, Doug, Ben |
| Purchasing (PCs and peripherals) | Aaron, Ben, Zack | |
| Solaris (UNIX) support | Ben, Aaron | Zack, Doug |
| Technical reports | Doug | Sarah |
| Web sites (School’s, course-related, personal) | Doug, Sarah | Ben, Aaron |
| Web sites (CASLab) | Doug, Sarah | Zack, Aaron, Ben |
| Windows support (general) | Zack | Lindsey, Aaron, Doug, Ben, Sarah |
| All other technical issues | Aaron | Doug, Ben, Zack, Sarah, Lindsey |