If you need help, please email help@cs.queensu.ca. This goes to all of us. We will discuss on Teams and be in touch quickly. This is the best way to avoid things slipping through the cracks.
Your Queen’s School of Computing technical support team consists of…
| Name | Title | Office | Telephone | E-mail address |
|---|---|---|---|---|
| Ben Hall | Technical Operations Manager | 548 | 533-6066 | bhall@queensu.ca |
| Aaron Visser | Senior Systems Analyst | 547 | 533-6069 | aaron@cs.queensu.ca |
| Doug Martin | Systems Specialist | 551 | 533-6784 | doug@cs.queensu.ca |
| Sarah-Jane Whittaker | Information and Technical Analyst | 551 | sjw3@queensu.ca | |
| Zack Babcock | Systems Analyst | 550 | 533-6753 | zwb@queensu.ca |
Note that we work closely with ITS. If you contact the IT Support Centre (ITSC), please let us know by mailing help@cs.queensu.ca so that we can help with any tickets.
If you need to access restricted resources and have already installed Company Portal, please submit a change request to have your device marked as Corporate. This typically takes ITS a day. If this is a problem, let us know.
This table shows who on the technical support team it is best to approach for a specific type of problem.
| Service description | Primary contact(s) | Alternate contact(s) |
|---|---|---|
| Accounts creation (research systems) | Aaron | Ben |
| CASLab (undergraduate systems) support | Doug | Aaron, Ben |
| CISC domain (Windows) problems | Zack, Aaron | Ben, Doug |
| OnQ Support | Sarah, Doug | Ben |
| Disk space (UNIX quota) | Aaron, Ben | Doug, Zack |
| Email (@cs.queensu.ca) | Aaron | Ben, Doug |
| Graduate student database problems | Aaron | Doug, Ben, Zack, Sarah |
| Hardware problems (non-PC) | Zack | Aaron, Ben, Doug |
| Hardware problems (PCs) | Zack, Aaron | Ben, Doug |
| iButton enrollment, door access | Zack | Aaron |
| iButton hardware problems | Zack | Aaron |
| IP addresses assignment (research systems) | Aaron | Ben, Zack |
| Laptop network access via DHCP (wired) (research systems) | Zack | Aaron |
| Linux support (general) | Zack | Aaron, Ben |
| Mac support (general) | Aaron | Ben, Zack, Doug |
| Matlab | Zack | Aaron, Doug, Ben |
| Microsoft Imagine (formerly Dreamspark, formerly the MSDN Academic Alliance) software distribution | Zack | |
| Network problems (hardware-related) | Zack | Aaron, Doug, Sarah, Ben |
| PC configuring, reformatting | Zack | Doug |
| Poster printing | Zack | Doug |
| Printer connections (Linux) | Zack | Aaron |
| Printer connections (Mac OS) | Aaron | Zack |
| Printer connections (Windows) | Zack | Aaron, Doug, Ben, Sarah |
| Printing issues (UNIX) | Aaron, Ben | Zack, Doug |
| Printer setup | Zack | Aaron, Doug |
| Printer toner cartridge replacement | Zack | Aaron, Doug, Ben |
| Purchasing (PCs and peripherals) | Aaron, Ben, Zack | |
| Solaris (UNIX) support | Ben, Aaron | Zack, Doug |
| Technical reports | Doug | Sarah |
| Web sites (School’s, course-related, personal) | webdev@cs.queensu.ca, Doug, Sarah | Ben, Aaron |
| Web sites (CASLab) | Doug, Sarah | Zack, Aaron, Ben |
| Windows support (general) | Zack | Aaron, Doug, Ben, Sarah |
| All other technical issues | Aaron | Doug, Ben, Zack, Sarah |