If you need to reset your password, you can click Forgot your password? on the GitLab homepage.
Once on the reset password form, enter your GitLab email address. Queen’s staff and students use their Queen’s email (netid@queensu.ca or their alias, ex. firstname.lastname@queensu.ca).
You’ll be returned to the main page with a notice saying you’ll receive an email if the address exists in the database. Please give it a few minutes for the email to arrive.
If you do not receive the reset password email, first try entering…
- Your email in all lowercase – GitLab tends to be case sensitive.
- Your other email option – If you had entered your
netID@queensu.ca address, then try your alias email (ex.firstname.lastname@queensu.ca) and vice versa.
If none of the above work (or you forgot your GitLab email as an external user), contact the tech team for assistance.
When the email arrives, click Reset password link and enter your new password on the website.
