“This will be a day long remembered. It has seen the end of Kenobi, and will soon see the end of the rebellion.” ~ Grand Moff Tarkin

For decades the School of Computing has maintained its own mail server, but the time has come to pass the torch of handling mail to Queen’s ITS. Most of you have already made the switch, but there are many accounts that are still collecting email and are not being checked. And a very few accounts are still being used as a primary mail source.

In order to minimize disruption, I have prepared a form that I would ask you to fill out in the next two weeks. This will allow me to setup mail forwarding addresses and assist in any migration of existing mail messages. 


There are almost 900 users of the school’s mail service, so many questions will be asked multiple times. Here are list of some of the frequently asked questions.

  1. “Do I still get to keep the webspace?”
    • YES! This is only affecting IMAP, SMTP, and POP3 services run by the department. Web hosting and File storage is remaining.
  2. “I’m assuming that I have a local copy (MAC Mail app) of all my saved mail.”
    • Not necessarily. If you were using pop3, then yes, that’s completely local. But IMAP is a synced folder between your computer and the server. It would be good to double check, contact help@cs.queensu.ca for further assistance.
  3. “How long will forwarding remain?”
    • As long as possible. There is no plan to turn off forwarding.
  4. “Will I still be able to ‘send as’ my @cs.queensu.ca account?”
    • No. We are turning off the SMTP as well as IMAP/POP3.
  5. “Can I later change the forwarding address?”
    • Yes! This can be changed as required.
  6. “I’ve tried to add Queens Mail to thunderbird, but it doesn’t seem to be working.”
    • There’s one thing to change when you add the account is the authentication method. Click manual settings and set authentication method to OAUTH2.
    • Unfortunately, Thunderbird doesn’t support copying mail folders between accounts, so migrating mail from CS to Queens won’t work great. The Windows version of Outlook works great for this, if you need some help, please feel free to reach out help@cs.queensu.ca !
  7. “It’s been forever since I’ve logged into CS mail. What are the settings again?”
  8. “What are the mail settings for Queens Mail?”
  9. “Can you send me all my old mail?”
    • You can import your old Inbox using POP3.
      • Incoming Server Type: Pop3, Port 995, Server Name: innovate.cs.queensu.ca, username (everything before @cs.queensu.ca), Connection Security: SSL/TLS, Authentication: Normal Password, Uncheck “Leave Messages on Server”

        Outgoing Server Type: SMTP, Port 587, Servername: hermes.cs.queensu.ca, Connection Security: STARTTLS, Authentication Method: normal Password
    • You can also connect to IMAP, sync the folders, and then copy them wherever you want. Locally or two another account.